Manufacturer Support-List
 

For shorter communication channels and faster processing!

 

Benefit from the possibility to contact the manufacturer directly!

The following list informs you about support-options from vmanufacturers offer direct support

Simple – Fast – Convenient

 

 

Manufacturer Phne E-Mail adress / Support Form Websupport Specifics Warranty Information
3M +49 (0)2131 - 14-0 click here click here   click here
(PDF-Download!)
Acer +49 (0)4102 - 7069 111   click here   click here
Acronis     click here    
Adaptec by PMC

Supporthotlines worldwide: click here

click here
(Online Form)
click here RMA Procedure (only in Europe!) click here
Adata   click here
(Online Formular)
click here  

click here

Warranty-Check online

Aerocool    

Support

 

RMA-Request

In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty. click here
AG neovo

DE/AT Support:
+49 (0)8442 9271 502

CH Support:
+31 (0)10 442 5737

click here click here   click here
Agfeo technical Hotline:
+49 (0)521-448044

Service/RMA Hotline:
+49 (0)521-44709 555
click here click here If you are a registered specialist dealer/Agfeo partner, you have the option of initiating an advance exchange directly via Agfeo in the event of a defect 2 years
aixcase   click here click here    
Airtame european hotline:

+45 (0)89 87 07 45

MO to FR 9:30 - 15:30 CET
available Languages: english, german, italian, spanish, french, polish, russian
click here click here In the event of an alleged defect, the manufacturer would like the end user to contact AIRTAME directly in the first instance. In most cases, AIRTAME can rectify faults during troubleshooting and a time-consuming RMA process can thus be averted!  
AK Racing   click here click here In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty. click here
Allied Telesis     click here    
Alphago +49 (0)2271 - 5880388
MO-FR 9:30 to 18:00
click here click here    
Amazon 0800-5890067 (from Germany)
0800-88663239 (from Austria)
0800-740021 (from Switzerland)
+49 89-22061041 (from other countries)
  click here The simplest way of RMA processing is via Amazon directly. If you would still like to process the RMA through us, it is absolutely necessary to delete the Amazon device registration in your/the end customer's Amazon account beforehand, as the device is otherwise blocked for distribution processing! 1 Year
Antec +31 (0)10 - 4622060 click here click here In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty. click here
AOC +49 (0)40 - 30187700   click here
Support-Form
  click here
APC Schneider

DE:
+49 (0) 800 10100067

AT:
+49 (0) 800 900670

  click here   click here
Apple

DE:
+49 (0)800 6645451

further Supporthotlines worldwide

  click here   click here
Arctic +49 (0)531 60945294 click here click here   click here
Arozzi   click here click here In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty. click here
ASRock   Support-Request Form click here    
Asus Phonesupport Options Email-Form

general Support

RMA - click here

  click here
Asus Serverprodukte

Serverprodukte

+42 (0)596 766 891 click here ARS-Vorabaustauschservice:
click here
  click here
asustor +49-2102-5789511   click here   click here
Aten     click here    
Auerswald +49 (0)5306 9200772 click here click here   click here
AVerMedia     click here   click here
Avision +49 (0)2151 15759-01 click here      
AVM

DE:
+49 (0)30 390 04 390

AT:
*43 (0)1 267 56 02

CH:
+41 (0)44 242 8604

  click here    
barox +41 (0)56 210 45 20   click here    
Barracuda Networks +49 (0)698 991 3390 click here click here   click here
Beats by Dr. Dre +49 (0)800 7235 272
further Phonesupport-Hotlines in Europe
  click here
start a Repair-Request online
Serialnumber - Finder click here
be quiet Listan +49 (0)800 0736 736   click here   click here
BenQ +49 (0)208 30977987   click here   click here
Beronet +49 (0)30 259389-0 [email protected] click here Before starting an RMA process for your Beronet product, it is essential to first contact the manufacturer click here
Bestway    

click here


Mein Bestway - Helpdesk & Login-Portal
  click here
Bitdefender +49 (0)2304 - 9117193
MO - FR 8:30 to 17:30
  click here    
Blaupunkt +49 (0)30 - 39745995 click here      
Bluewalker +49 (0)2131 206 17 59
further euopean Support-Hotlines
click here click here    
Brennenstuhl 00800 48 72 07 41 click here click here   click here
Brother +49 (0)1806 002491   click here    
Buffalo +49 (0)180 6 000024  

Support - click here
Contact - click here

  click here
Cambium Networks +44-2033181971   click here   click here
Canon deutsche EWS-Hotline:
+49 (0)69 2999 3680

EWS-Hotline from further european countries
  click here   click here
Caterpillar Smartphones +49 (0)234 978 49027
further Support-Hotlines worldwide
click here click here   click here
Chenbro +49 (0)2154 8142730
nach der Ansage bitte die "125" wählen
click here click here    
Cisco SMB +49 (0)800 187 3652 click here click here Please register once on Cisco Support Homepage !
With the Cisco ID, you can create a ticket for your Cisco SMB product by phone or email at any time and receive direct and fast support.
Cisco Warranty-Check online
Cisco SN Checker (Cisco-ID required)
Club 3D     click here    
Conceptronic   click here click here    
Contour Design +49 (0)921 - 50750587 click here click here    
Cooltek 0800 - 858766762 click here click here In the event of an RMA, please first contact the manufacturer by e-mail or telephone! In many cases, they can help you with advice and spare parts easily and free of charge.  
Corel +49 (0)800 7238455   click here    
Cooler Master +49 (0)30 56794810   click here In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty. click here
Corsair 00800-700-22700 EMEA Support:
click here
click here In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty. click here
Creative   click here click here   click here
Crucial +49 (0)800 589 3186 click here click here   click here
da Vinci +43 (0)12675372 click here click here   click here
datacolor 00800 700 800 70 Colorreader Support-Form
Spyder Support-Form
click here    
Datalogic +44 1582790020   click here    
Dawicontrol +49 (0)531 35000   click here RMA returns can be sent directly to the following address:
Dawicontrol GmbH
Gerhard-Gerdes-Str. 3
D-37079 Göttingen
 
Dell technischer Support:
+49 (0)69 97927230
internationales Kontakt-Center
click here
Fachhändler/Großhandel Support:
click here
click here    
DeLock +49 (0)30 81789324
MO bis FR 9:00 - 16:00 Uhr
  click here    
Devolo +49 (0)241 99082444 click here      
Dicota +49 (0)7021 725080   click here    
Digitus     click here    
dji +49 (0) 9771 177 3000 oder
+49 (0) 7251 9369333
  click here    
dlink Support Hotlines DE/AT/CH   click here   click here
Draytek +49 (0)30 - 78000-9433 click here click here    
Dune HD     click here    
DYMO +49 (0)69 999915354   click here   click here
Edimax +49 (0)2154 / 88 77 333 [email protected] click here    
EIZO +49 (0)800 3496737   click here    
Elitescreens +49 (0)4101 80 51 693 click here click here In the event of a defect, please contact us before making a costly RMA return. We will assist you in dealing directly with the manufacturer.  
Emerio +49 (0)2202 10 93 756 [email protected] click here    
Emtec     click here   click here
Enermax +49 (0)800 3637629 click here click here   click here
EnGenius   click here click here   click here
Epson Hotline für Händler:
+49 (0)2159 92 79 501
  click here   Epson Warranty Check
equip   Support-Email for customers in Europe & Africa      
EVGA +49 (0)89 189 049-11 click here click here    
ezviz +49 (0) 696 640 4321 [email protected] click here    
Fantec +49 (0)1805 326832 click here click here    
Fanvil     click here    
Fellowes D-A-CH Customerservice:
+49 (0)511 54 54 89-0
click here click here    
FitBit +49 (0)800 7245981   click here   click here
FSP +49 (0)2161 495249 0 click here click here   click here
Fractal Design     click here
create a Support-Ticket
In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty. Click here
Freecom +49 (0)6196 - 9001 98 click here click here    
Fujitsu

Notebook / PC Systems / Periphals:
+49 (0)89 356480401

Enterprise products:
+49 (0)89 356480000

  click here   click here
Gamewarez   Hier kiicken click here    
gskill   click here click here G.Skill Online-Garantieprüfung -> click here click here
Gainward   click here click here    
Gembird +49 (0)241-705152100 click here click here   click here
Gigabyte    

Support - click here

Gigabyte eSupport (registration required)

  click here
Gigaset
Gigaset pro
Händler: +49 (0)89 87806588
Endkunden: +49 (0)2871 912912
Montag - Freitag: 08:00 - 20:00 Uhr
international Service-Hotlines
click here click here

create a Support-Ticket
  click here
Google
Chromecast / Chromecast Audio
Home
Pixel

Help for Chromecast
+49 (0)800 - 627-1053
Help for Pixel
click here
Google Chromecast Support
Google Home Support
Google Pixel Support
A support case can only be opened by the end customer directly at Google! click here
GoPro +49 (0)89 - 21093225
weitere Hotlines --> click here
  click here   click here
Grandstream   click here click here   click here
Hanns.G by Hannspree +49 (0)800 700 55 80 click here

Support - click here
Repair Service - click here

  click here
Hauppauge     click here    
Herlitz     click here    
HGST Hitachi free Supporthotline:
1-888-426-5214
  click here   click here
Hikvision HiWatch +31-23-5542770 oder
International Webchat
click here Hikvision - click here
HiWatch - click here
  click here
Hippus   click here click here   click here
Honeywell +49 (0)69 222 233 78   Honeywell Support
Honeywell Online-RMA-Tool
  click here
HP

Business Produkte:
+49 (0)69 380789060

Consumer Produkte:
+49 (0)69 29993434

  click here BUSINESS-UNTIS:In case of DOA (30 days from the end customer's invoice) or in the case of a request for conversion, it is essential to request an HP return authorisation from the end customer before sending in the goods. Without this document, we cannot guarantee smooth DOA processing or your request for conversion. click here
HP Enterprise +49 (0)69 380789142   click here BUSINESS-UNITS:In case of DOA (30 days from the end customer's invoice) or in the case of a request for conversion, it is essential to request an HP return authorisation from the end customer before sending in the goods. Without this document, we cannot guarantee smooth DOA processing or your request for conversion. click here
HTC Vive   click here   vive warranty
Huawei +49 (0)800 77886633   click here    
iceberg Thermal 0800 - 858766762 click here click here In the event of an RMA, please first contact the manufacturer by e-mail or telephone! In many cases, they can help you with advice and spare parts easily and free of charge.  
Iconbit "Scooterservice" +49 (0)2436 3839673 click here click here   click here
Icy Box
Keysonic
+49 (0)800 4294357   click here    
ICY DOCK +49 (0)203 - 931 519 40 click here click here   click here
(PDF-Download!)
iiyama +49 (0)8165-98 04 450 [DE/AT/CH] click here click here    
InFocus +49 (0)800 - 1813649   click here   InFocus Warranty-Check online
Infortrend

+49 (0)211 97264144

further Support-Hotlines worldwide

click here click here Online-Registrierung ist notwendig, um Websupport zu erhalten click here
Inno3D     click here    
Intel +49 (0)69 95096099   click here   Intel Warranty Check
Intel Warranty Conditions
Intellinet     click here    
Intenso +49 (0) 900 1504030 click here      
InterTech     click here In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty.  
Intexpool 01806 - 666 944 click here Intex Website

--> Support-Form online
   
ioSafe +49 (0)241 705254545        
Jabra

Hotline DE:
+49 (0) 800 1823043

Hotline AT:
+43 (0) 720880558

Hotline CH:
+41 (0) 435002460

Hotline BE:
+32 (0)800 266-64

Hotline NL:
*31 (0)800-023-1132

  click here After simple registration in Jabra ServiceNet you can benefit from faster and direct RMA processing! Warranty - Enduser Products

Warranty - Business-Products

Jabra Warranty-Check
Jamara +49 (0)7565 9412777
Whatsapp-Support: +49 (0)7565 94120
click here click here    
JBL +49 (0)30 - 22957806
MO-FR 9:00 to 18:00, SA: 10:00 to 16:00
Support Form click here    
Jim Beam +49 (0)531 224 5610   click here    
Jovision
clarer
+49 (0)6171 9591268
Mo - Fr 10:00 to 17:00
click here click here    
Kaspersky     click here    
Kensington     click here   click here
KFA2   click here click here    
Kinesis Ergo +49 (0)40 607787070 click here Hier kilcken    
Kingston +49 (0)800 7236584 Kingston E-Mail Support click here   click here
Kobo     click here   click here
Kodak Alaris

Scanner-Hotline:
+49 (0)69 - 50071886

Supporthotlines worldwide:
click here

click here click here    
Konftel +46 (0)90 70 64 89
! only in english !
Support Form online click here    
Kyocera +49 (0)2159 918222   click here   click here
Lancom +49 (0)2405 6459777   click here    
LC Power +49 (0)1805 898723

technical issues:
click here

RMA:
click here

click here

In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty.

 
Lenovo +49 (0)201 22099888
Support Phonenumbers worldwide
  click here   Warranty-Check online
Lepa     click here   click here
LevelOne +49 (0)231 9075110   click here    
Lexmark Support Phonenumbers worldwide
(PDF Download!)
  click here In any case, it is very important that the end user registers the newly purchased Lexmark product with Lexmark immediately in order to receive all warranty and support benefits.
REGISTER YOUR PRODUCT!
Lexmark Standard Warranty

Lexmark 4-years-Warranty

Description for the return process of DOA hardware units
LG Enduser:
01806-115411
MO-FR 8:00 - 20:00
SA 10:00 - 16:00


Business-Customer:
01806-807020
MO-FR 8:30 - 17:30
click here click here  

LG Enduser Warranty

 

LG B2B Warranty

Lindy +49 (0)621 470050 click here click here   click here
Linksys European Support-Contact-Details click here click here   click here
LiteOn   click here      
Logilink +49 (0)2351 6688719 click here click here    
Logitech +49 (0)69 51709427   click here   click here
Longshine +49 (0)4102 492232 click here click here    
Avago Storage by LSI     click here  

Internal Raid/HBA Warranty

SAS Switch Warranty

Manhattan +49 (0)2353 - 7007-0 click here click here   click here
Matrox +49 (0)89 62170333   click here   click here
Mediarange +49 (0)6196 5238188 click here click here    
Microsoft general Support:
+49 (0)1806 672255

Support-Hotlines worldwide
  click here   click here
Mitel +49 (0)30 616 21 626   click here   12 Months
Motorola Support for your mobile phones and accessories
Germany:
0800 50 300 11

Austria:
0179 567 004

Support for cordless & corded Phones:
0800 6686 3328

Support for Babyphones, Pet- & Home surveillance, digital Photoframes:
+49 (0)1805 938802
Online-Email-Form: click here

Babyphones, Pet- & Home surveillance, digital Photoframes:
click here
click here   click here
MSI MSI Hotline  

click here

MSI Online Support

  click here
Nanoxia 0800 - 858766762 click here click here In the event of an RMA, please first contact the manufacturer by e-mail or telephone! In many cases, they can help you with advice and spare parts easily and free of charge.  
Navilock +49 (0)30 84716503
(9:00 - 16:00 Uhr)
  click here    
NEC

LCD Display / Projectors:
+49 (0)89 99699 233

Medical Displays:
+49 (0)89 99699 666

Display/Beamer:
click here

Medical Display:
click here

click here   click here
Neo Forza     click here   voluntary manufacturer's Warrranty:
USB/Flash/DRAM: lifetime Warranty
SSD/mSATA/M.2: 3 years
Netgear +49 (0)180 690 59 59   click here   click here
Newstar +31 (0)23 5478888 click here Support
Online RMA-Form
  click here
Nintendo +49 (0)69 66105900 click here click here   click here
Nokia   click here click here   click here
NovaStor     click here    
OKI Systems +49 (0)211 5262555 click here click here If registered online within 30 days of purchase, end customers benefit from 3 years free OKI warranty, including free on-site/next day service in Germany. click here
Olympia +49 (0)2324-6801-0 click here click here In cash register systems, the TSE unit isn't NOT refundable and returnable and will be charged in EVERY case -> (125 Euro net)!
Therefore, in cases of warranty and problems the best way is to contact the manufacturer directly!

Olympia Service-Form for cash register systems
 
OnePlus

+49 (0)800 - 100 6293
MO to FR 8:00 to 17:00

Oneplus CHAT ->
MO to FR 8:00 to 20:00
SA 8:00 to 17:00 Uhr

  click here For Email- and Onlinesupport it is recommended to register your Oneplus in forehand. Oneplus warranty conditions
Optoma     click here   click here
Ordissimo +49 (0)3222 - 174 5102
MO-FR 9:30 to 18:30
click here
Please Please enter "technical question" as subject in your support request!
When making a repair request, please enter "RMA request + the name of your shop" as subject!
click here   24 Months
Panasonic

Home Electronic:
+49 (0)40 55558855


Business/Systems:
+49 (0)800 7237846

  click here   Consumer Products - click here

Business products -> 12 Months
Parker Freephone Europe:
00800 27 27 5374
  click here    
Patton Inalp   click here click here   click here
Peach +41 (0)44 7876866 click here click here   click here
Pelikan +49 (0)800 735474663   click here
A registration is recommended!
  click here
Philips Beamer 0421 83679789
Mo - FR 09:00 - 18:00
click here click here
Philips general Support (also TVs):
+49 (0)40 808010980

Signage & ProTV Support:
+49 (0)696 640 43 83
Signage & ProTV
Support-Email
general Support - click here
Signage Support - click here
  click here
phoenixSafe +49 (0)202 69519-0 click here click here   Phoenix Warranty Periods
Planet Germany +49 (0)2871 998483-38

Support Mail

RMA Mail

click here    
Poly (Plantronics) +49 (0)800 9323 400   click here    
Playstation Dealer-Hotline:
06102-7713013
Enduser-Hotline:
06102-7713001
  click here   click here
PDF-Download!
Plextor     click here   Plextor Warranty Conditions
PNY English Hotline:
+49 (0)341 355845-50
French Hotline:
+49 (0)341 355845-70
Tech Support - click here
RMA - click here
click here Prevail PRO-NBD On-Site Service Level Activation:
click here
click here
Polaroid   click here click here    
PORT +33 (0)3 90 204 200 click here click here    
Powercolor   Technical Support
RMA Service (Europe)
click here   click here
QNAP     click here   click here
QSAN     click here   click here
Rackmount.IT +31 76 200 3740   click here    
Rangee +49 (0)241 9972853 click here

Support-Form/a>

RMA-Form

  click here
Rasurbo

Enduser Hotline:
0 800 / 85 87 66 24

RMA/Technical Hotline:
0 800 / 85 87 66 762

  click here    
Realpower

Enduser Hotline:
0 800 / 85 87 66 24

RMA/Technical Hotline:
0 800 / 85 87 66 762

  click here    
REINER SCT     click here    
Rein Medical +49 (0)2161 - 6984-0 click here click here    
Ricoh +49 (0) 6331 268 608 click here click here
If you have purchased a product without a contract directly between you and Ricoh or with your reseller, please complete and submit the product warranty registration within 14 days to guarantee continuous coverage.
click here
Rittal +49 (0)2772 5051855 click here click here    
Salicru SA +34 (0)93 - 84824-00 click here click here A direct Sparepart- & RMA-Service with Dealer & Enduser is possible. click here
Samsung Mobilgeräte

Mobilgeräte
+49 (0)6196 7755566 click here click here   click here
Samsung TV, Display & Speichermedien

Samsung TV, Display, Signage & Notebook
+49 (0)6196 7755577 click here click here   click here
Samsung Drucker/MFP (läuft über HP Support)

Printer/MFC
[-> HP Support]
DE:
+49 (0)69 380789060

AT:
+43 (0)1360 2773907
  click here    
Sandisk +49 (0)800 183 0258   click here   click here
Schwaiger +49 (0)9101 702299

general Support

Support for Home Automation

click here   click here
Seagate +49 (0)800 47324282   click here   click here
Seasonic   click here Seasonic online-RMA   click here
Sedus +49 (0)7751 - 84 244 click here click here    
Sennheiser +49 (0)39203 - 72 787   click here   click here
Sharkoon +49 (0)6403 - 96 814 0   click here In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty.  
Shuttle 00800 74 88 85 38 Supportform for customers in Europe: click here click here   click here
Silicon Power   click here click here   click here
Snom     click here Support ist nur für regsitrierte Snom-Partner möglich! click here
Soliton +31 (0)20 896 5841 click here click here    
Sophos +49 (0)1806 767467 click here click here   click here
Supermicro +31 (0)73 640390 click here click here   click here
Symantec

24x7 English Language Support

+49 (0)800 - 589 1604

  click here    
Synology +49 (0)211 9666 9666
MO-FR 9:00 to 17:00
click here click here detailled informations and instructions to register and take the benefit of the Synology Replacement Service (SRS) -> -> click here click here
Overland Tandberg 00800 826 323 74

oder

+49 (0)231 5436-142
click here click here    
TDT AG +49 (0)8703 929 112 click here click here    
Techly   click here      
Technisat

+49 (0)3925 - 9220 1800

MO-FR 8:00 to 20:00

  click here   click here
Telefunken +49 (0)69 600 - 0 click here click here    
Terratec   click here click here    
Tesoro Deutschland (Markensturm) +49 (0)40 675 85 38-13 click here click here In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty.
Alternatively, in the event of a warranty claim, you can also obtain spare parts directly from the Tesoro Sparepart Shop free of charge!
click here
Thermalright 0800 - 858766762 click here click here In the event of an RMA, please first contact the manufacturer by e-mail or telephone! In many cases, they can help you with advice and spare parts easily and free of charge.  
Thermaltake +49 (0) 40 30858628 click here click here In the event of a defect, please contact us before making a costly/expensive RMA return. In many cases, we can procure spare parts quickly and free of charge under the terms of the warranty. click here
Thrustmaster +49 (0)800 0001445   click here    
Tiptel

DE:
+49 (0)2102 428520

AT:
+43 (0)2236 6774640

CH:
+41 (0)44 8431313

Support Email-Form click here   click here
Toshiba Toshiba Memory:
+49 (0)211 5382 71 71

Toshiba Etikettendrucker:
+49 (0)18 06 - 14 14 14
click here Memory - click here
Labelprinter - click here
  click here
tplink Deutschland:
+49 (0)6122 170 3333

Österreich:
+43 (0) 820 820360
click here click here   click here
Transcend     click here   click here
TRENDnet 0800 186 2110
german Hotline MO-FR 11:00 - 20:00
english Hotline 24/7
  click here   click here
Ubiquiti     click here   click here
Ultron

Kunden Hotline:
0 800 / 85 87 66 24

RMA/Technik-Hotline:
0 800 / 85 87 66 762

click here click here    
Ultraforce +49 (0)800 2277799 click here click here   click here
Unify +49 (0)180 - 6 331304   click here    
Veeam     click here    
Verbatim

00 800 3883 2222

oder

+49 (0)6196 900198

click here click here   click here
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